Category: Organisational culture

customer

Now that’s what I call service!

We all know that customer service excellence is the backbone of any good business. I am the first to complain when I experience poor service.  I shout  about it from…  read more

jargon

“Let’s touch base on this”

I just had to smile today as I read about the ILM survey sighting management speak  as one of the most irritating characteristics of work colleagues. It reminded me of a little trick that a…  read more

Old-Gamers

Am I too old for this…?

During a Skype call with my colleague in Slovenia a few days ago, we were exploring some ideas for promoting our business growth methodology in Europe. He had been speaking…  read more

carell_boss_0210

Good Managers Fake It

According to recent research, managers need to fake their emotions at work, especially when interacting with staff. This is the key finding of a doctoral study conducted by psychologist Chiara…  read more

leading thoughts

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